Support
Get help with your Kensa account, billing, and video generation.
Sign in to see your support tier
Your response SLA depends on your plan. Sign in to email us with your account details pre-filled.
Sign inSupport tiers
| Plan | SLA | Channels |
|---|---|---|
| Free | Best-effort (2-3 days) | Help center · Discord · Email |
| Basic / Pro | 24 hours | Priority email queue |
| Ultimate | 12 hours | Priority email · Phone callback · Slack Connect (3+ seats) |
Before you email us
Many questions are answered faster in our self-serve docs: